Contrary to popular belief, the best insurance, whether it’s for your home or your small business, is not the one that’s the most expensive but rather the one that provides cover when you need it the most.
Another important factor is service – those lofty promises mean nothing if the company is not there to advise you and serve you when you need it the most.
It’s no secret that high premiums do not equate to a guarantee of coverage. Nor does it come with the unbreakable promise of excellent service. Honestly, you can have the most expensive plan from the best-marketed brand but still, end up losing your shirt because it simply wasn’t right for you.
Some of the smallest companies come out ahead in terms of customer experiences. This goes to show that it’s not about a fancy policy with high premiums, it’s more about finding a balance between affordability and services provided. As it happens, this is not typically what big brand insurance does well at!
A CNN study said that in 2018, only two national companies made it to the top 10 lists of best insurance about home, auto, and renter’s insurance. These lists were based on rankings from over 50,000 customer reviews. The scores were given after taking into consideration both, customer ratings, as well as overall company service, and the likelihood of recommendations from existing customers.